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Why do I get disconnected when I check my email in
Outlook Express?
Why
do I keep getting the same emails over and over again?
Why do I continually get popup advertisements?
What is spyware
and adware?
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Q: |
Why do I get disconnected when I check my email in
Outlook Express? |
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A: |
Outlook Express is possibly set to "Hang up when
finished sending or receiving." Click on Tools in the
menu at the top of Outlook Express. Click on Options
which will open a new window. Choose the tab at the top
labeled Connection. Place a check mark to the left of
"Ask before switching dial-up connections" if one is not already
there. Remove the check mark from "Hang up after sending and
receiving" if one is there. For further assistance
contact West Plains Computer Source. |
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Q: |
Why do I keep getting the
same email over and over again. |
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A: |
This problem occurs because your account is stuck on
downloading an email and it never finishes downloading all of the
email messages, this can happen if there is an incomplete spam
message or if there is a message too large to download over a dialup
connection. Your email program (i.e. Outlook Express) should
show an error, which normally says something about your account has
timed out. Our server does not remove any of your emails until
it has completely downloaded all of the messages in your account,
and so the next time you check your email it starts back at the
first message again. Contact us
so we can determine which email is causing the problem and remove it
from your account. You can also try
increasing the program's "Server Timeouts" setting. In Outlook
Express click on Tools in the taskbar at the top of the
window. Click on accounts. Switch to the tab at
the top that says Mail. Highlight your account and
click on Properties button to the right. A new window will
open. Choose the tab labeled Advanced. Under the
section labeled "Server Timeouts", slide the bar from the left
(Short / 1 minute) to the right (Long / 5 minutes). Click on
OK, which will bring you back to the previous window. Click
close. Close Outlook Express. Now open Outlook Express
and try to download your messages again. |
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Q: |
Why do I continually get popup advertisements? |
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A: |
You most likely are infected with adware and spyware.
Spyware and adware are different than viruses. You will need
to clean your computer. The programs that we recommend can be
downloaded here. |
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Q: |
What is spyware
and adware? |
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A: |
Any software that covertly gathers user
information through the user's Internet connection without his or
her knowledge, usually for advertising purposes. Spyware
applications are typically bundled as a hidden component of freeware
or shareware programs that can be downloaded from the Internet. Once
installed, the spyware monitors user activity on the Internet and
transmits that information in the background to someone else.
Spyware can also gather information about e-mail addresses and even
passwords and credit card numbers.
(reference:
http://www.tjiss.net/glossary.html)
Advertising that is integrated into software.
Adware is often combined with a host application that is provided at
no charge as long as the user agrees to accept the adware.
(reference:
http://www.microsoft.com/security/glossary.mspx ) |
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